The brand image of the company "Prostranstvo" was quite vague. Consumers didn't associate the name with anything and were simply unaware of its existence, as a CATI survey later revealed. The company had long relied on freelancers for design, copywriting, marketing strategy, and other tasks, which ultimately resulted in a lack of brand cohesion. Disunity was evident in all company communications, which negatively impacted brand recognition and, especially, brand loyalty. Consumers lacked a well-defined image of the company, despite substantial budgets allocated for promotional tools.